7reels Privacy Policy

At 7reels, we respect your privacy and are committed to protecting the personal data you share with us when you register, deposit, play or contact our support team. This Privacy Policy explains what information we collect, why we collect it, how we use it and what rights you have regarding your personal data. By creating an account or using our services, you agree to the practices described below.

Who We Are

Our casino is operated by 3-102-961232 LIMITADA (DBA: Goodfly Limitada), registration number 3-102-961232, registered in Puntarenas, Costa Rica. We hold a licence issued by the Gaming Board of Anjouan, Union of Comoros, licence No. ALSI-202606013-FI1, covering only.win, sevenreels.com and winro.com. For any privacy-related queries, you can reach our legal team at [email protected].

Information We Collect

We collect certain personal data so we can provide our services, verify your identity and comply with applicable gambling regulations. Here at 7reels, we gather the following categories of information:

• We collect registration details such as your name, date of birth, email address, phone number and country of residence.
• We collect payment and transaction information when you deposit or withdraw funds via Visa, Mastercard or Interac.
• We collect identity verification documents (KYC) required before processing payouts.
• We track your gaming activity, including bets, wins, bonuses claimed and wagering progress, to manage your account and our bonus terms.
• We record technical data such as IP address, device type, browser and login timestamps for security purposes.
• We log your communications with our support team at [email protected].

How We Use Your Information

Our 7reels platform uses your personal data for a variety of legitimate purposes connected to running a secure and compliant gambling service. We use your data to:

• Verify your identity and age before allowing deposits or withdrawals.
• Process deposits and payouts, including applying the minimum deposit of EUR 10 and minimum withdrawal of EUR 10.
• Apply wagering requirements, bonus eligibility and promotional offers such as our welcome package or reload bonuses.
• Detect and prevent fraud, money laundering and breaches of our terms, including third-party payment misuse.
• Communicate with you about your account, transactions, promotions and changes to our policies.
• Comply with licensing obligations under Anjouan law and respond to regulatory requests.

Legal Basis for Processing

We process your data based on the necessity to perform our contract with you, our legitimate interest in preventing fraud and ensuring platform security, and our legal obligations under the licence governing 7reels. Where required, we also rely on your consent, which you may withdraw at any time by contacting us.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted third parties who help us operate our services. Our 7reels team works with payment providers to process Visa (OCT), Mastercard (Payment Transfer) and Interac transactions, with game providers such as Play n GO, Pragmatic Play, Playtech and others to deliver our 3,000+ games, and with regulatory bodies including the Gaming Board of Anjouan when legally required. We may also share data with fraud-prevention and KYC verification services.

International Data Transfers

Because we operate across jurisdictions and work with international partners, your data may be transferred outside your country of residence. We take reasonable steps to ensure any such transfer maintains an adequate level of protection consistent with this policy.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including meeting legal, accounting and regulatory requirements. Accounts with no login, deposit, withdrawal or wager for six months are classed as Inactive, and we may retain or process related data in accordance with our terms. After this period, we securely delete or anonymize data unless a longer retention period is required by law.

Restricted Jurisdictions

We at 7reels do not offer our services to residents of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States and countries on the FATF blacklist. If you access our site from a restricted jurisdiction, we may be required to suspend your account and limit the processing of your data to compliance purposes only.

Cookies and Tracking Technologies

Our Privacy Policy works alongside our Cookies Policy to explain how we use tracking technologies. We use cookies to recognize returning players, remember your preferences, keep you securely logged in and analyze how you use our PWA app and website. You can manage cookie settings through your browser, though disabling certain cookies may affect site functionality.

Your Rights

Depending on your location, you may have rights regarding your personal data. We at 7reels Casino support the following rights where applicable:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate information.
• The right to request deletion of your data, subject to our legal and regulatory retention obligations.
• The right to object to or restrict certain processing activities.
• The right to withdraw consent where processing is based on consent.
• The right to lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact our legal team at [email protected], who handle KYC, refunds, withdrawals, deposit limits and account closure requests.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss or misuse. Payment information is processed through secure channels, and Mastercard transactions require verification through a 3-D Secure MID. While we take security seriously, no system is completely immune to risk, and we encourage you to use strong 1zvvu5LqAZ1u4i&+s and protect your login credentials.

Responsible Gambling and Data

We may use certain account and gaming activity data to identify patterns consistent with problem gambling and to support responsible gambling tools, including deposit limits and self-exclusion requests submitted to [email protected]. This processing helps us meet our duty of care toward players at 7reels.

Children's Privacy

Our services are not intended for anyone under the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and we will delete any such data if discovered, closing the related account immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements or licensing obligations under Anjouan law. We will post any updates on this page, and continued use of our services after changes take effect constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, you can contact our support team at [email protected] for general inquiries, or [email protected] for matters relating to KYC, refunds, withdrawals, deposit limits and account closure. We aim to respond promptly through our live chat and email channels.